Privacy Policy



Welcome to Richmond Containers CTP Ltd’s Privacy Policy.

This privacy policy sets out how Richmond Containers CTP Ltd uses and protects yourpersonal data that we may process when you visit our website and tells you about your privacy rights and how the law protects you.

We are committed to ensuring that your privacy is protected and we will only process your personal data in accordance with this privacy policy.

Key Terms

When we refer to Data Protection Legislation we mean the General Data Protection Regulation (Regulation (EU) 2016/679); the Data Protection Act 2018 and any legislation implemented by the UK to give effect to the derogations permitted under the GDPR.

personal data or personal information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number, email address, etc., and also online identifiers and location data such as IP addresses and mobile device IDs.

A controller is someone who decides why personal data is to be collected and how it will be used and treated.

Who we are

Richmond Containers CTP Ltd, a company registered in Scotland with company number SC451840, and having our registered office at 2 Redwood Avenue Redwood Avenue, East Kilbride, Glasgow, Scotland, G74 5PE, is the controller and is responsible for your personal data (referred to as “we”, “us”, “our” in this privacy policy).

Contact Details

If you have any questions about this privacy policy, please contact:

Email address: sales@richmondcontainers.com

Postal address: Richmond Containers CTP Ltd, 2 Redwood Avenue, Glasgow, G74 5PE

Telephone number: 01355 236170

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated in August 2020.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How do we use your personal information?

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

PERSONAL DATA 

WHY WE COLLECT IT

LEGAL BASIS 

RETENTION PERIOD

Information you provide to us when you contact us: this may include your name, address, contact details and any other personal information which you choose to provide to us.

Enquiries: If you contact us to enquire about any aspect of our business, goods or services, we will collect your personal information in order to respond to your query.

On the basis of our and your legitimate interests. Our interests being that we would like to assist you with any queries you may have and inform you about our goods and services.

We will delete this information within 3 years of us considering that our correspondence with you is closed. If during our correspondence with you, you enter a contract with us or consent to direct marketing etc., please see the relevant section of this table for details as to how we will use your personal information.

Information you provide to us when calling us: this may include your name, address, contact details and any other personal information you choose to provide to us. Call recordings: Where you contact us by phone, we may record the conversation in order to allow us to maintain a record of our conversation which we can return to if we need to check any of the queries which we are to respond to you on and for the purposes of training and improving our services. You will be notified at the beginning of the call if it is being recorded. On the basis of our and your legitimate interests. Our interests being that we wish to improve our services and ensure we respond fully to your queries. We will retain this information for 3 years following the call.  If during our correspondence with you, you enter a contract with us or consent to direct marketing etc., please see the relevant section of this table for details as to how we will use your personal information.
Information you provide to us when you enter a contract for our goods or services: this may include your name, address, contact details, payment information. Entering a contract: If you enter a contract with us to provide you with any of our goods or services, we will collect your personal information to enable us to provide those goods or services to you, for example to receive payment for the services. On the basis that this is necessary to fulfil our contractual obligations to you. We will retain this information for the duration of our contract with you. Once our contract has ended we will retain your personal information for up to 6 years in accordance with legal and accounting requirements.
Information you provide to us when you post information on our website (including when you complete online forms /polls and use our webchat service): this may include your name, and contact details. Online forms / polls and webchat service: Where our website allows you to submit information to us, for example via a form /poll or as part of our webchat service, we will collect any personal information which you submit via the relevant function. We offer these functions to allow you to engage with our website and services.

On the basis of our and your legitimate interests. Our interests being that we wish to improve our services and allow you to interact and engage with our website and goods / services.

We will retain this information for 3 years from the date it is provided. If during our correspondence with you, you enter a contract with us or consent to direct marketing etc., please see the relevant section of this table for details as to how we will use your personal information.

Information that we collect about you when you sign up to our offers, newsletters or direct marketing services: this may include your name and contact details.

Offers / newsletters / marketing communications: Where you sign up to our offers, newsletters or other direct marketing communications, we will collect your personal information in order to be able to send you these offers, newsletters or communications.

We will only collect this information and contact you in this way when you have provided your consent for us to do so. You may withdraw your consent to this type of communication at any time by contacting us or clicking on the unsubscribe button where relevant

We will check whether you wish to continue receiving communications of this nature at least every 3 years. If you respond to opt out, we will delete your information within 1 month of your response. Where you no longer wish to hear from us, we will retain a minimal amount of your personal information on a “suppression list” to ensure we do not contact you again.

Information that we collect about you when you agree to take part in our market research activities: this may include your name and contact details.

Market research activities: Where you sign up to our market research activities, we will collect your personal information in order that you may participate in such activities.

We will only collect this information and contact you in this way when you have provided your consent for us to do so. You may withdraw your consent to participating in this activity at any time by contacting us or clicking on the unsubscribe button where relevant.

We will check whether you wish to continue receiving communications about our market research activities at least every 3 years. Where you no longer wish to hear from us, we will retain a minimal amount of your personal information on a “suppression list” to ensure we do not contact you again.

Information that we collect about you by way of cookies. This includes your IP address, preferences and interests, browser type and operating system.

Cookies: We collect this information in order to improve your experience of using our website and to enable us to assess how our website is used to ensure our services and advertisements are relevant. For further information in relation to cookies, please see the below section “Cookies”.

Other than cookies which are strictly necessary for the functioning of our website, we will use cookies only on the basis of your prior consent. Please see the below “Cookies” section for more information.

Please see the below “Cookies” section for more information. 


Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can manage your cookies settings via our cookies management tool.

List of cookies we collect
The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Please note that the following third parties may also use cookies, over which we have no control. Layershift Limited, CommuniGator Limited, Google UK Limited

These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services.

Various third party cookies named within our cookies management tool are likely to be analytical cookies or performance cookies or targeting cookies.

To deactivate the use of third party advertising cookies, please visit our cookies management tool.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For further details on this, you may ask to see a copy of Richmond Containers Information Security Policy (Public) at any time.

Sharing Your Personal Information

We contract with third party service providers and suppliers to deliver certain services. We have contractual arrangements in place with each of these providers so that they are obliged to protect your personal information.

The following third parties may have access to your personal information for the purposes noted below:

  • Software providers: we use a range of software providers in order to administer our business, these providers include Layershift Limited, CommuniGator Limited, Google UK Limited;
  • Tawkto: we have a contract with Tawk.to under which it provides us with our webchat service (your data is not shared with any other third party) as part of this function;
  • any other person who is authorised to act on your behalf;/
  • regulators, government departments, law enforcement authorities, tax authorities, accountants, insurance companies, lawyers and other professional advisers
  • any relevant dispute resolution body or the courts; and
  • persons in connection with any sale, merger, acquisition, disposal, reorganisation or similar change in our business



Some of these entities may also be data controllers. However in the first instance you should contact us using the contact details above if you have any queries.

Except as provided above, we will not share personal information with any other third parties without informing you beforehand, unless required by, or in connection with, law and / or regulatory requirements.

We will not sell, trade or lease your personal information to others.

International Transfers

The information we collect from you may be stored inside the UK, the European Economic Area (“EEA”) or outside the EEA.

If you live or work outside of the UK or the EEA, we may need to transfer your personal information outside of the UK or the EEA to correspond with you. Where this applies, we will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.

We also transfer personal information outside the UK or the EEA where our service providers host, process, or store personal information outside the UK or the EEA. Where this is the case we use contractual arrangements and safeguards to protect this personal information, these safeguards include:

  • The country to which the personal information will be transferred has been deemed to provide an adequate level of protection for personal information by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal information the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to non-EU countries.
  • Where we use providers based in the US, we may transfer personal information to them if they are part of the Privacy Shield which requires them to provide similar protection to personal information shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal information out of the EEA.

YOUR RIGHTS

You have certain rights under the Data Protection Legislation which can be exercised by contacting us at: sales@richmondcontainers.com, including:

  • the right to access the personal information held about the you by making a subject access request in accordance with the Data Protection Legislation. We may charge a reasonable fee when a request is manifestly unfounded or excessive;
  • the right to have your personal information rectified if it is inaccurate or incomplete;
  • the right to request to have your personal information deleted in certain specific circumstances as set out in the Data Protection Legislation;
  • the right to request to restrict the processing of your personal information in certain specific circumstances as set out in the Data Protection Legislation;
  • the right to ask us not to process your personal information for marketing purposes or for purposes based on our legitimate interests;
  • the right to ask us to not undergo automated decision making; and
  • where you have provided consent, to request to withdraw such consent at any time.

Please note that if you choose to exercise your rights to have personal information restricted or deleted, then we may not be able to provide you with our goods / services. Further details about your rights can be found on the ICO’s website at https://ico.org.uk/.