FAQ

Frequently asked questions

What is the shipping/handling cost when ordering?

Our delivery and handling charge is £20 on orders under £400 ex VAT to UK Mainland.  When outside of UK Mainland, the cost will be quoted on a case-by-case basis by our logistics department.

What delivery service do you use?

Richmond uses a 1-day service for delivery.  Please note this is working days, and deliveries are not attempted on Saturday or Sunday. Delivery to Highlands, islands or countries outside of the United Kingdom will need the delivery date estimated by our logistics team.

Do you export around the world?

Yes, Richmond has an increasing number of international clients and our experienced logistics team have good connections allowing reliable deliveries internationally. Due to cost fluctuations, carriage costs are quoted on a per-order basis to achieve the most economical pricing at time of shipping.

What are your minimum order quantities?

The minimum order quantity of bottles and jars is one case. This is to keep the packaging intact and the product clean. The pack quantities can be seen in the specification table against each product. The minimum order quantities for most closures is just 100pcs, although there are some exceptions, where the packaging requires to be kept intact for product protection.

Does Richmond offer decoration services?

Yes, we can assist with your decoration requirements. The starting minimum order quantity for any decoration is 5000pcs per SKU. Richmond needs to see your artwork before providing you with a quote for the job.

What is the minimum pipette order quantity?

This does vary between the pipettes ranges, however pipettes are generally assembled to order as we offer so many different options of colour, material and tube length. The minimum run quantity for the A09 pipettes is 300pcs, and the A08 range is packed in boxes of 1000pcs.

Do you offer diptube cutting for atomisers and pumps?

Yes, we have a specialist machine which cuts the diptubes to length. We will discuss with you the options to ensure the pump can get as much of your product out of the container. There is usually a charge for this service, and the minimum quantity is 1000pcs. You can also find out more about diptube terminology here.

Does Richmond offer labels and outer packaging?

No, we focus on what we are good at, which is rigid glass and plastic packaging, and the associated dispensers.

Is my formulation (or product) compatible with your containers and closures?

The final responsibility for testing is with our customers, as formulations have differing properties which may or may not be compatible with a particular container.  Even 100% natural products can have a powerful effect on certain materials.  Richmond have a wide range of products available in a good selection of materials, so we trust that you will find a product which proves to be compatible with your requirements, once you have conducted your testing!