COVID-19 Coronavirus: A Message from Richmond Management

Message from the Richmond Management | COVID-19 Response and forward planning, Richmond cement financial stability to cater for turbulent economic conditions ahead23rd March 2020: A big hello to all our valued customers and other stakeholders!

Richmond would like to offer you a big heart-warming reassurance that we are right here for you in the current turbulent times caused by the COVID-19 coronavirus.

We are fortunate as a business to provide many products that are highly relevant for combating the virus, so we are currently very busy, and are looking ahead to the future to ensure the stability of your supply through Richmond. We are adopting the motto “Be Positive” as we pull together as a strong team to plan ahead for the effects of the turbulence which the whole commercial world is experiencing.

In this new era, where staying in is the new going out, working from home (often with kids and pets around) is just normal, and co-workers are now those faces chatting to you over Teams while sitting in their kitchens, Richmond have been quick to implement a response plan to allow service to continue as normal. For your information, this includes:

  • The majority of the office team working from home
  • Adapting of systems for a remote team
  • Continuing our rigorous financial planning and implementing more regular forecasting
  • Ensuring sufficient manufacturing capacity to meet current high demand
  • Continual review of transport links to ensure we provide timely service updates where required


So, give us a call – 01355 236 170 – or drop us an email – we’re here, we’re ready, we’re a great team, as ever, and we’re ready to help you through the present situation!


Update 31st March 2020: Richmond are glad to support the many firms who have altered some of their work to allow them to provide hand sanitiser and other products to assist in beating coronavirus.  Please do get in touch with us using the contact details above.



Update 8th April 2020: We are now into week three of our remote working conditions.

Our number one priority is the safety and wellbeing of our staff:

  • Strict protocols remain in place for the essential team remaining in our warehouse and production facilities on site, e.g. signage, distancing rehearsals, sanitiser stations, and risk assessments for emergency cleaning and sanitisation
  • Looking after delivery drivers who have to attend the premises through following our protocols around accepting deliveries.
  • Looking after the wellbeing and mental health of our remote team - including regular video meetings and communications to keep the team together and spirits up.


Keeping the business moving and goods flowing is our next most important priority, and we continue to work with our prodution facilities and supply chain to keep supplies flowing to essential services.

We feel humbled by the amazing sacrifice being made by the NHS and frontline services, and are working very hard to keep supplies flowing to them in our own circle of influence - we reconise this is part of a much bigger picture.

It's good to see some optimism being reported in our national fight against the virus - keep safe and well everyone!

Be Positive – Stay Safe – Stay Well – We’ll Get Through This Together