Frequently asked questions

We accept orders of all sizes, especially as we are keen to support startups and brands that want to test new ideas, we love creativity! For orders under £750 excluding VAT, we apply a minimum order charge of £50, to enable us to provide the same level of service to all.
The minimum order quantity of bottles and jars is usually one case. This is to keep the packaging intact and the product clean. The pack quantities can be seen on each product page (where there is a higher MOQ in some instances, this is also specified). The minimum order quantities for most closures (except pipettes, see below) is just 100pcs, although there are some exceptions, where the packaging requires to be kept intact for product protection.
For UK Mainland excluding Highlands and Islands, there is usually no additional charge for shipping. When outside of UK Mainland such as Highlands & Islands, Northern Ireland, or other countries altogether, there will be additional delivery charges which will be quoted per individual requirement.
Richmond uses a 1-day service for delivery. Please note this is working days, and deliveries are not attempted on Saturday or Sunday. Delivery to Highlands, islands or countries outside of the United Kingdom will need a delivery date estimate from our logistics team.
Yes, Richmond has an large number of international clients, and provide reliable deliveries internationally through our excellent logistics network connections. Due to cost fluctuations, carriage costs are quoted on a per-order basis to achieve the most economical pricing at time of shipping.
As pipette components are assembled to order, the minimum order quantity on pipettes is 500pcs.
In most cases, yes certainly (the exception usually being if the item(s) are customised specifically for your brand). For returns of items delivered as ordered in good condition, there is usually a re-stocking charge of 15%, and we would usually request that you arrange the return carriage. In any other instance, Richmond ensure that we take careful responsibility for our actions, and will be glad to discuss any actions required in the event of a non conformance.
Yes, we are experts in decoration, covering a broad spectrum of printing, spraying, foiling, labelling and other special effects. The starting minimum order quantity for any decoration is 5000pcs per SKU. Richmond needs to see your artwork before providing you with a quote for the job.
Yes, due to the production and quality processes, some decoration processes will result in a final shipping quantity of plus or minus 10% of the original order quantity. This will be advised prior to shipping.
Yes, our specialist machines also have the capability to cut your diptubes to length. We can discuss this with you to ensure the pump can get as much of your product out of the container as possible. There is usually a charge for this service, and the minimum quantity is 500pcs. You can also find out more about diptube terminology here.
No, we focus on what we are good at, which is rigid glass and plastic packaging, and the associated dispensers.
The final responsibility for testing is with our customers, as formulations have differing properties which may or may not be compatible with a particular container. Even 100% natural products can have a powerful effect on certain materials. Richmond have a wide range of products available in a good selection of materials, so we trust that you will find a product which proves to be compatible with your requirements, once you have conducted your testing!

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